Service Information

Need additional assistance?
Our support team may be reached at:
1-800-461-4189
8:30AM - 5:00PM EST, Monday - Friday
customerservice_ca@citizenwatch.com
 
If you are located outside of Canada,
click here to discover a support team near you

What The Five Year Warranty Does Not Cover

(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.
(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
(c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.
(d) Moisture damage to a watch not marked 'water resistant' on the case back or damage from moisture in 'water resistant' models that is a result of opening the watch, broken or damaged components.
(e) Damage caused by the consumer's failure to have the watch serviced at the consumer's expense in accordance with the following schedule of regular maintenance.

* Power cells must be replaced immediately when power is lost (except Eco-Drive).
* Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first.

Damage caused by repairs or alterations of the watch by anyone other than one of the Worldwide Service centers listed in this booklet.

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE FIVE (5) YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. COA DISCLAIMS ANY LIABILITY FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHAL COA'S LIABILITY EXCEED THE RETAIL VALUE OF THE WATCH FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THIS WATCH.

Some states do not allow (a) limitations on the duration of any implied warranty and/or (b) the exclusion of limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State.