Service Information

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United States Five Year Limited Warranty

Valid for purchases made only in the United States, Canada and Caribbean From Citizen Watch Company of America Authorized Retailers as well as Citizen Watch Company of America Authorized Duty Free and Military Dealers.

Citizen Watch Company of America, Inc. ("COA"), with U.S. Service Headquarters at 1000 W. 190th street, Torrance, CA 90502 warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the United States, Canada, Caribbean, Duty Free, and Military Exchange CITIZEN Watch Retailers authorized by COA.
The Five Year Limited Warranty will be honored only by Service Centers in the United States, Canada, and the Caribbean. Service Centers located in other parts of the world will only provide warranty service for the first year.
If the watch exhibits a defect through normal use, COA will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period (a) if in person to the nearest United States Service Center (listed on pages 18 and 19 in the warranty booklet) or (b) by insured mail or other insured carrier to the U .S. Service Headquarters in Torrance or Canada Service Headquarters in Markham, Ontario.
All transportation costs including, but not limited to, postage, insurance and packing materials incurred in presenting or sending the watch to the service facility are the responsibility of the party presenting or sending the timepiece to one of the Authorized Service Centers listed in the back of this booklet. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

As a condition to any warranty service obligation, the Warranty Certificate with all the case and serial numbers as well as the date of purchase filled in by the Authorized United States, Caribbean or Military retailer from whom the watch was purchased must accompany the watch when presented for warranty service. Any photocopies or original warranty certificates that appear to have been altered will not be honored.