FAQs

Q: Which iPhone® is compatible with the Proximity App and watch?
A:

The Proximity watch and Proximity App integrate with the iPhone®5 and iPhone® 4S.

Q: Where do I get the Proximity App for my compatible iPhone®?
A:

The free of charge Proximity App is available from the Apple® App Store on your compatible iPhone® or from iTunes on your computer.  Search for “Citizen Eco-Drive Proximity.

Click here to go to the iTunes preview web page for the Citizen Eco-Drive Proximity App.

Q: Is there an Android Version available?
A:

The Proximity Watch and App are compatible with the iPhone® 5 and iPhone® 4S only.   At this time, we are not aware of any development of an Android compatible version of the Proximity Watch and App.

Q: Is there a comprehensive FAQ list for Proximity?
A:

Click Here to download the most current FAQ list. This may be viewed on-line, saved to your computer and/or printed.

Requires a PDF enabled reader such as Adobe Acrobat Reader.

Q: I am trying to set up my iCloud email account through the “other” option, but keep getting a message “cannot get mail. user name or password cannot be verified”. I have verified the information I am entering is correct. What am I doing wrong?
A:

When setting up an iCloud account in the Proximity App, be sure you enter only the part of your email preceding the @icloud.com. As an example for an email such as “myicloudaccount@icloud.com”, the correct entries would be:

User Name = myicloudaccount
Password = your secret password
Description – any description you choose

IMAP Server = imap.mail.me.com
Server Port = 993

If your iCloud account ends in “me.com”, such as myicloudaccount@me.com, you would include the @me.com. Example:

User Name = myicloudaccount@me.com
Password = your secret password
Description – any description you choose

IMAP Server = imap.mail.me.com
Server Port = 993